FAQ

What you need to know about Royal Windsor

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FAQ

What are the admission prices?

Ticket Information

Swan Club

Packages & Special Offers

Advance bookings are all subject to a £2 booking fee per booking (not per person)

Do you offer any discounts?

Yes, if you purchase your tickets in advance online you will save £5 per adult on Club Enclosure and Grandstand Enclosure tickets.

Student Discounts - Students are able to gain access to the Grandstand Enclosure on the raceday at 30% of the "on the day price" on production of a valid Student/NUS card. The card must be presented at the Racecourse Reception and not at the entry gates. This discount can only be used on the raceday after gates open.

Senior Citizens - Become a member of the Swan Club and receieve a 30% discount on your Club or Grandstand raceday tickets at the entry gates.

Advance bookings are all subject to a £2 booking fee per booking (not per person)

When does the Blues & Royals Restaurant open?

June – August

What is the difference between the enclosures?

The Club Enclosure

The Club Enclosure has the prime position next to the winning post and has a dedicated big screen for all the racing action. With a ticket for this area you can access the Club, Grandstand and Silver Ring Enclosures, Centre of the Course and Paddock Lawn. The Parade Ring, Pre-Parade Ring and Winners Enclosure are close by and there is also a great choice of bars and three wonderful restaurants.

Dress Code: We have a smart dress code in the Club Enclosure. Smart jeans (no rips, tears or fraying) are acceptable as are smart tailored shorts, but t-shirts, sports attire, cargo style shorts and trainers are not permitted and we do ask that men wear a collared shirt. Smart sandals for ladies are permitted however beach style flip flops are not.

The Grandstand Enclosure

The Grandstand Enclosure has a great view of the track and is located within 75 yards of the winning post. With a ticket for this area you can access the Grandstand and Silver Ring Enclosures, Centre of the Course and Paddock Lawn. The Parade Ring, Pre-Parade Ring and Winners Enclosure are just a short walk away and there is a wide selection of bars to choose from.

Dress Code: There is no dress code in this enclosure.

The Silver Ring Enclosure

This enclosure is approximately 150 yards from the winning post and is the only area on the course where you may bring your own picnic. Customers entering the picnic area are permitted to bring soft drinks, but no alcohol can be bought onto the racecourse - only alcohol purchased on site is allowed to be consumed at Royal Windsor Racecourse. Any alcohol not purchased on site will be confiscated and unfortunately not returned. Barbeques are not allowed due to safety regulations. A 3mx3m gazebo with no sides is allowed per car and will need them to be positioned away from the running rail as directed by our staff to maintain sight lines and fairness for everyone. Although this enclosure is the furthest from the winning post there are still good views of the track and the best positions are soon taken so get there early to make sure you don't miss any of the action! With a ticket for the Silver Ring Enclosure you can access the picnic area only.

Dress Code: There is no dress code in this enclosure.

Is there a dress code?

Many people like to dress up for a day at the races, especially if it is a special occasion. The atmosphere at Royal Windsor Racecourse is summer garden party, fun, vibrant and relaxed, which is reflected in our dress code, detailed below.

Club Enclosure & Restaurants

Racegoers are encouraged to wear smart attire, a jacket or tie is not essential for gentlemen, although we do ask that you wear a collared shirt. Ladies are asked to dress smartly although a hat is not essential. Smart jeans are permitted but should not be ripped or torn, as are tailored shorts.

Racegoers under the age of 18 are encouraged to dress smartly.

Fancy dress, t-shirts, sports attire and trainers are not permitted in the Club Enclosure.

There is no dress code for children under 12 however we do ask parents to ensure their children are dressed smartly.

Grandstand Enclosure

Dress up or down to suit your occasion, there is no formal dress code for the Grandstand Enclosure and fancy dress is permitted, providing it would not cause offence to other racegoers.

Silver Ring Enclosure

Dress up or down to suit your occasion, there is no formal dress code for the Silver Ring Enclosure and fancy dress is permitted, providing it would not cause offence to other racegoers.

Royal Windsor Racecourse reserve the right to refuse admission to anyone who is considered inappropriately dressed.

Do I have to book tickets in advance?

No, you don't have to book your tickets in advance as they can be purchased on the raceday when gates open however, if you do book them in advance online then you can save £4 on Club Enclosure and Grandstand Enclosure tickets. Click here for admission prices.

Advance bookings are all subject to a £2 booking fee per booking (not per person)

Do children need tickets?

Racegoers under 18 are FREE (when accompanied by an adult*) so you don't need to book tickets in advance for them. They will need a ticket to go through the turnstiles and these are given out by staff outside the enclosure entrances on arrival. Racegoers under 18 are allowed in all 3 enclosures.

*Adults can be responsible for up to three children under 18 each at Royal Windsor Racecourse.

When is the cut off for booking tickets / packages in advance?

  Online Telephone
Club, Grandstand and Silver Ring Enclosure tickets the day before racing at midnight.* the Friday before racing at 5.00pm.*
Racegoers River Packages the Thursday before racing at 2pm. the Thursday before racing at 2pm.
Racegoers Packages the day before racing at midnight. the Friday before racing at 5.00pm.
Restaurant Packages n/a the Thursday before racing at 5pm.
Car Park Passes the Thursday before racing at 2pm* the Thursday before racing at 2pm*

* after these times admission tickets can be only be purchased on the raceday after gates open. For admission prices click here.

Post / Collection Information

Racegoers and Racegoers River Packages are sent by First Class post.

Special Packages - packages purchased before 2pm on the Thursday prior to the raceday will be posted; packages purchased after this will be for collection only on the raceday, after gates open (for gates opening times please check the relevant fixture page, times are subject to change).

All packages are non-refundable and non-transferable.

Can I transfer / refund my tickets or packages?

No, all tickets and packages are non-refundable and non-transferable.

When can I purchase tickets on a raceday?

Tickets are available to purchase on a raceday when the gates open. Gates open 2 hours before the start of the first race. For gates opening times please check the relevant fixture page - (times are subject to change).

What time do the gates open on a raceday?

Gates open 2 hours before the start of the first race. For gates opening times please check the relevant fixture page - (times are subject to change).

Where do I collect my tickets / packages from?

Collections are on the raceday only, after the gates open.

Club ticket collections are from the Information Kiosk at the end of the driveway next to the Club Enclosure entrance.

Grandstand & Silver Ring ticket collections are from the Information Kiosk next to the Grandstand Enclosure & Silver Ring Enclosure entrance.

Please note, you will need to bring your sales confirmation email and your debit/credit card with you as proof of purchase otherwise we will not be able to issue your tickets and you will need to purchase them again.

Can I upgrade my ticket?

Yes, Silver Ring and Grandstand tickets can be upgraded on the raceday at the Grandstand and Club enclosure entrances.

Silver Ring tickets can be upgraded to Grandstand or Club tickets

Grandstand tickets and be upgraded to Club tickets

Can I bring a picnic?

Yes, you can bring a picnic to the racecourse but the only area you may eat it in is the Silver Ring Enclosure picnic area. Customers entering the picnic area are permitted to bring soft drinks but no alcohol can be bought onto the racecourse - only alcohol purchased on site is allowed to be consumed at Royal Windsor Racecourse. Any alcohol not purchased on site will be confiscated and unfortunately not returned. Barbeques are not allowed due to safety regulations.

1 gazebo per car is allowed. If you are bringing a gazebo we ask that it is up to 3m x 3m in size with no sides and is placed away from the running rail to avoid spooking the horses and to maintain sighting lines for everyone.

Picnics may not be consumed in the Silver Ring Food Court or on the patio outside.

Are barbecues allowed?

No, unfortunately barbecues are not allowed in the racecourse due to safety regulations.

Can I bring alcohol into the racecourse?

No alcohol can be bought onto the racecourse - only alcohol purchased on site is allowed to be consumed at Royal Windsor Racecourse. Any alcohol not purchased on site will be confiscated and unfortunately not returned. Barbeques are not allowed due to safety regulations. Customers entering the picnic area are permitted to bring soft drinks.

Are dogs allowed?

No dogs are allowed on the racecourse with the exception of trained "assistance" dogs.

Are there any cash machines in the enclosures?

Yes, there are cash machines to the rear of the Royal Windsor Grandstand, in the conservatory entrance of the Club Grandstand and in the Silver Ring Restaurant.

Do I have to pay for parking?

Please see the table below for car park prices:

M car park ONLINE - £7.00 - ON THE DAY - £8.00
Silver Ring picnic car park £10.00
Public car park FREE
Coach parking FREE

Can I buy car parking passes in advance?

Yes, you can purchase M Car Park tickets in advance online.

These cut off at 2pm the Thursday before racing.

Is there a boat service that runs to the racecourse from Windsor?

Yes, there is a river taxi service whiich operates for all race meetings from Barry Avenue Promenade, opposite Browns restaurant, in Windsor Town centre. This is just a short walk from the Windsor train stations. The river trip takes approximately 10 minutes and there is a full bar facility on board.

Boats departing for Windsor Racecourse start running approximately 2 hours before the first race up until the beginning of the second race and leave approximately every 10 minutes. The return trips to Windsor Promenade start at the beginning of the penultimate race and finish approximately 40 minutes after the last race. On theme nights when there is a live band playing after the racing the return trips finish approximately 1 hour and 15 minutes after the last race.

For further information on the river taxi service please call French Brothers on 01753 851900 or visit www.frenchbrothers.co.uk.

If you'd like to arrive by boat then why not book our fantastic Racegoers River Package!

Is there a booking fee for advance bookings?

Yes, there is. All advance bookings are subject to a £2 booking fee per booking (not per person)

Do Silver Ring Tickets Have Access To Themes And Band Nights?

After racing has finished all gates are opened up therefore everyone in Silver Ring, Club and Grandstand can access the band nights. Please note, there is no access to activities and entertainment on the paddock lawn on theme days and nights before and during racing with Silver Ring tickets – only access to the live band post-racing once the gates of the enclosures are open.

May I take photographs?

At all meetings we ask you to ensure that no flash photography takes place near the horses. Otherwise you are welcome to take photographs for personal non-commercial use only. During live music and entertainment, the artists' management retain all image rights. Any photographer that is felt to be impeding or contravening these rights without accreditation and prior written consent will be requested to leave and escorted from the premises. You cannot take images for commercial purposes without prior permission from the racecourse office and provision of press accreditation.

Note: Professional filming and photography takes place here at Windsor for various publications and broadcasting and race goers (including families) consent to being filmed, photographed and otherwise recorded by Windsor Racecourse or any third party authorised by Windsor Racecourse. You grant Windsor Racecourse and any third party authorised by Windsor Racecourse the right to broadcast, publish, licence and use any photographs, film, recordings or images of you without payment or other compensation in any promotional literature produced by Windsor Racecourse. Full copies of our Terms & Conditions are available upon request.

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