Terms & Conditions - Restaurant Packages

• Full prepayment is required for the restaurant packages, once payment has cleared we will post out tickets and car parking passes.
• Methods of payment :-
  Credit Card - payment is required at least 5 working days prior to the raceday.
  Cheque - payment is required at least 10 working days prior to the raceday. (Please make cheques payable to 'Windsor Racing Ltd')
  BACS transfers are accepted and payment details are shown on all invoices.
• Payment for table only bookings is taken on the morning of the raceday before the start of the race meeting.
• Any item outside of the restaurant packages and table only bookings (e.g. drinks) is payable to the restaurant cashier on the raceday prior to departure.
• In the event of a no show on the raceday or cancellation within 14 working days prior, no refund will be issued.
• Club tickets and car parking passes are numbered and recorded on issue. Lost or forgotten tickets and car parking passes cannot be replaced free of charge on a raceday. However, in advance, if a photocopy or log of the ticket serial number is kept; lost or forgotten tickets may be able to be replaced. It is strongly recommended that a record of the serial number listed on each ticket is recorded upon receipt.
• Restaurant dress code is smart casual. Smart jeans (no rips, tears or fraying) are acceptable but please note, shorts, t-shirts, sports attire and trainers are not permitted and we do ask that men wear a collared shirt. The Racecourse reserves the right to refuse admission if our standards are not met.
• Racecards, which are included in the restaurant packages only, will be available from the restaurant manager on the raceday.
• All menu items are subject to availability, early arrival in the restaurant is recommended.
• No food or drink may be brought into the restaurant.
• Any personal items left in the restaurant are done so at the owners own risk.
• The Racecourse reserves the right to reallocate tables in the restaurant.
• Please ensure Club tickets are worn during the race meeting and are clearly displayed at all times to assist entry into the enclosure.
• Car parking passes must be displayed in vehicles throughout the race meeting; failure to do so will result in a charge being made.
• Pre-paid drinks are non-refundable and any that are not consumed on the raceday become the client's property.
• Laptop Computers - with the exception of authorized persons and in the interests of customer service, the use of laptop comouters on the course is forbidden.
• Admission for dogs - no dogs are allowed on the racecourse with the exception of trained "assistance" dogs.
• The Racecourse reserves the right to refuse admission and to remove from the racecourse anyone who is, or appears to be, acting in an intoxicated, dangerous or threatening manner.

Abandonment Policy

• If a race meeting is abandoned prior to the first race and NO food has been eaten, a full refund will be given. If food has been eaten then a full refund will only be given on admission value.
• If a race meeting is abandoned prior to the third race a 50% refund on admission value only will be given.
• If a race meeting is abandoned after the third race has been run, NO refund will be given.

Please note, no refunds are issued on the raceday. To obtain a refund please send in your ticket (with full contact details) within 28 days of the race meeting to: Royal Windsor Racecourse, Maidenhead Road, Windsor, Berkshire, SL4 5JJ.

Customers are asked to ensure that all their guests are made aware of these Terms and Conditions to avoid disappointment on the day.