Royal Windsor Racecourse is delighted to announce they have been named as a Finalist for the prestigious Showcase & Awards, hosted by the Racecourse Association (RCA).
The Showcase & Awards is the marquee event of British racecourses that annually celebrates first class customer experience in partnership with Moët Hennessy, Racing Breaks, Racing Post and Great British Racing.
Royal Windsor Racecourse has been listed as a Finalist in the Events, Operational Excellence and Racing Post Readers Award categories. From the five Finalists the winner will be revealed at the Showcase & Awards ceremony on Thursday 8th November at Aintree Racecourse.
The Events award celebrates superb events that provide memorable days out and attract new customers to racecourses. Entries were asked to demonstrate a defined strategy and excellence in execution, along with a clear link to the racecourse brand and encouragement of return visits.
The Operational Excellence Award recognises exceptional delivery and behind the scenes initiatives that improve the operational performance and customer service at racecourses.
Readers of the Racing Post have again broken the record for entries in the Racing Post Readers Award with over 1,800 examples of first-class customer service put forward. Gemma Docherty’s nomination for Royal Windsor tells of the warm welcome racegoers receive at the Berkshire course, with gate staff sparking conversation and being ‘genuinely interested’ in their journey and their hopes for the racing. Gemma highlighted how stewards had made it their upmost priority to ensure the enjoyment of the raceday for racegoers and stated that thanks to them, Windsor was by far her favourite racecourse to visit.
Simon Williams, Executive Director at Royal Windsor Racecourse, said: “We are thrilled to be a finalist at the RCA Showcase & Awards across a number of categories. This season has been our busiest and most innovative yet, reimagining Monday Night Racing to offer customers a unique experience alongside racing.
Building on our innovative and vibrant themes to create ‘A World of Pure Imagination’ proved a success as our Fireworks event sold out for the first time. I am tremendously proud that the Royal Windsor team has been put forward for not one, but three prestigious, national awards.”
Caroline Davies, RCA Racecourse Services Director, said, “I am thrilled for Royal Windsor Racecourse for their success in being named a Finalist at the 2018 Showcase & Awards.
“It is one of the most exciting times of year to see the Showcase submissions go before the judges to demonstrate the care and attention given to enhancing the raceday experience
“I extend my congratulations to the team for their hard work in securing this achievement as one of our Finalists wish them the best of luck ahead of the Awards ceremony at Aintree Racecourse on Thursday 8th November."